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Return to Help Index
International Shipping |
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Do you ship to my country? |
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Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. |
What are my payment choices? |
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International Shipping: Submit your order without payment. Once your
order is completed, boxed & weighed, an email will be sent to you with the
cost of the 2 choices listed below. Once you decide upon your shipping
cost choice, email it back & then a PayPal request for total of both
your order & shipping cost will be sent...once PayPal is paid in
full, your order will ship within 3 days (Sundays do not count in the 3
days time period). Please note that we will not ship your order until we receive a payment in full from you. |
When will my order ship and what are my shipping charges? |
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International Shipping: Submit your order without payment. Once your order is completed, boxed & weighed, an email will be sent with the cost of the 2 choices listed below. Once you decide upon your shipping cost choice, email it back & then a PayPal request for total of both your order & shipping cost will be sent...once PayPal is paid in full, your order will ship within 3 days (Sundays do not count in the 3 days time period). **International orders: NO free shipping....Order must be paid for
before order is boxed. The shipping cost is extra, once order is boxed
& weighed a Paypal request for cost will be sent for the shipping
cost. Please note, any fees/taxes on the receiving end are the
responsibility of the receiver. Shipping address must be given
correctly, that means country codes, street names, etc... any errors,
there cost is the receivers responsibility. CBT ships internationally thru the US Postal Service & offers 2 choices: -*Priority
Mail International...this is the Recommended shipping, it is tracked to
delivery, package is insured (Priority Mail Internationalâ„¢ shipments
containing merchandise are insured for up to $200.00 at no additional
charge. Additional insurance coverage may be purchased at the sender’s
option.) Replacement order will be filled once insurance claim is paid.
If sender did not choose to insure order to the full value, payment
difference is due to complete order. If customer decides to cancel order
after loss, reimbursement will only be what the insurance coverage
(& minus PayPal fees for reimbursement) was for & only after insurance reimbursement...no exceptions. Insurance claims can not be filed until after 30 days from shipping from the Post Office. -*First-Class
Package International Service...this is the least expensive way to ship
BUT there is no added insurance available. If the package is lost in
transit, CBT has NO way of tracking it once it leaves the USA & is
NOT responsible for package loss, damage, missing product, etc or the
cost to have the order replaced &/or shipping costs...no exceptions. Note on Returns: Know how the bird &/or critter plays with toys, uses sleepwear, etc. Please choose your toys & products carefully... There are NO returns, NO exchanges, due to health concerns...Sorry, NO EXCEPTIONS... By placing your order, you agree to the above shipping & return conditions. |
What is the return policy? |
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Know how the bird &/or critter plays with toys, uses sleepwear, etc. Please choose your toys & products carefully... There are NO returns, NO exchanges, due to health concerns...Sorry, NO EXCEPTIONS...
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